Understanding why customers leave is crucial for businesses aiming to improve retention rates and reduce customer churn. There are numerous reasons behind a customer’s decision to stop doing business with a particular company. These reasons range from dissatisfaction with a…

In today’s competitive marketplace, customer retention has emerged as a critical factor for the sustainability and growth of businesses. Retaining customers is not just about ensuring repeat business; it’s about building lasting relationships to increase customer lifetime value and word-of-mouth…